Purchasing Gift Certificates.
Gift Certificates are purchased just like any other item in our store. You can pay for them using our standard payment method(s). Once purchased the value of the Gift Certificate will be added to your own personal Gift Certificate Account. Sign in to your account to check your Gift Certificate Account Balance. There is also a link to a page where you can send the Gift Certificate to someone via email.

Security Issues.
Please note that for security purposes, Gift Certificate balances are not immediately released into your account after purchase. Once we have verified your payment, the Gift Certificate will then be released from our buying queue and added to your Gift Certificate account balance.

• The name of the person you are sending the Gift Certificate to.
• The email address of the person you are sending the Gift Certificate to.
• The amount you want to send. Please note that you don't have to send the full amount that is in your Gift Certificate Account.
• A short message which will appear in the email.

Please ensure that you have entered all of the information correctly, although you will be given the opportunity to change this as much as you want before the email is actually sent.

Buying with Gift Certificates.
If you have funds in your Gift Certificate Account, you can use those funds to purchase other items in our store. At the checkout stage, an extra box will appear. Clicking this box will apply those funds in your Gift Certificate Account.

Please note, you will still have to select another payment method if there is not enough funds in your Gift Certificate Account to cover the cost of your purchase. If you have more funds in your Gift Certificate Account than the total cost of your purchase the balance will be left in your Gift Certificate Account for the future.

Redeeming Gift Certificates.
If you receive a Gift Certificate by email, it will contain details of who sent you the Gift Certificate, along with possibly a short message from them. The email will also contain the Gift Certificate Number. It is probably a good idea to print out this email for future reference. You can now redeem the Gift Certificate in two ways.

• By clicking on the link contained within the email for this express purpose.

This will take you to the store's Redeem Gift Certificate page. you will then be requested to create an account, before the Gift Certificate is validated and placed in your Gift Certificate Account ready for you to spend on our merchandise.

• During the checkout procces, on the same page that you select a payment method, there will be a box to enter a Redeem Code. Enter the code here, and click the redeem button. The code will be validated and added to your Gift Certificate account. You can then use the amount to purchase our merchandise.

When problems occur.
For any queries regarding the Gift Certificate System, please email us at shachah@shachah.org. Please make sure you give as much information as possible in the email.