Delivery Time:
  • All items are subject to availability.
  • In-Stock items are shipped within 3-5 business days after payment is completed.
  • Out of stock items will take longer to ship.
  • For Time Sensitive Orders please contact Shachah at : [email protected] (prefered) or 972-230-6519 immediately to check item availability. Unless Rush Shipping is specified with order, all items will ship by regular shipping. Please include latest acceptable arrival date on your order.
  • Additional Fees will apply if RUSH Shipping is requested (sorry no exceptions).
  • Standard shipping to an address within the 48 contiguous states in the Continental USA is 3-5 business days (approximate and not guaranteed). Actual shipping time is subject to terms and conditions of delivery service used.
  • Delivery to an address outside the 48 contiguous states in the Continental USA (such as APO/FPO, AE, AK, HI and U.S territories) and International shipping will take longer and additional charges may apply. Please contact Shachah at 972-230-6519 or at shachah@shachah.org (prefered) for details.

Once Order is received by Shachah:
  • All Shachah's manufactured/branded return products for Return: Shachah will issue a credit or refund of the purchase price paid, less shipping and handling and applicable restocking fees. Customer is responsible for: appropriate shipping / handling charges for exchanges & applicable restocking fees.
  • All Shachah's manufactured / branded return products for Exchange: Shachah will send the item to the customer on original order unless otherwise specified (change of address is subject to shipping / handling rates for new address) Applicable payments must be received and completed before we can effect any exchange.Customer is responsible for: appropriate shipping / handling charges for exchanges & applicable restocking fees.
  • There may be a delay if desired product exchange is out of stock.
  • All exchanges / returns / refund will be process within 5 business days once received by Shachah.

Return , Exchange & Limited Warranties Policy

Products that are Non-Returnable, Non-Exchangeable & Non-Refundable.

  • Custom / Special Orders: No return / exchange / refund for all made-to-order products. No cancellation on custom/special order items after work has started. Please make sure that your measurements are correct before submitting order. Alterations done at Shachah must have prior approval before items are returned. Please contact Shachah Customer Service for alteration charges.
  • All Videos and DVD-Rs and Music CDs: Unless defective. Any defective items must be returned to Shachah and once verified, the item will be replaced with identical item.
  • All Sales and Discounted items: No Return / Exchange / Refund for any reason.
  • Any products specifically stated as Non-Returnable / Non-Refundable / Non-Exchangeable. If in doubt please check with Shachah Customer Service at 972-230-6519 or send an email to shachah@shachah.org (prefered)

Return Policy:
  • 14 days (after receiving the item/s) to return eligible products (products that have been purchased directly from Shachah) to Shachah for a credit, exchange or refund of the purchase price paid less shipping and handling.
  • Customer must contact Shachah Customer Service at 972-230-6519 or send an email to shachah@shachah.org to obtain a Return Authorization Number. Product must be shipped within 5 days from the date that RAN is issued.
  • All items returned for exchange /refund /replacement will be subject to favorable inspection before we can effect an exchange / refund / replacement.

How to Return / Exchange:
  • To return products, customer must contact Shachah at 972-230-6519 or shachah@shachah.org to receive a Return / Exchange Authorization Number within 14 days once order is received.
  • Items must be returned to Shachah within 3 days of the date that Shachah issues the RAN.
  • At Shachah discretion, credit for partial returns may be less than invoice individual component prices due to bundled or promotional pricing and any unadvertised discounts or concessions.
  • All items must be returned in their original packaging, in as-new condition along with any media, documentation, and all other items that were included in the original shipment.
  • Cost of return / exchange shipping is at customers expense. Please insure the shipment and we recommend a tracking number with return order or accept the risk of loss or damage during shipment.
  • Please send Returns or Exchanges to Shachah:Leslia Salazar ( Attn: Leslia Salazar), 1134 Marchmont Ave., Hacienta Heights, CA 91745 (This is our warehouse location).

Once Order is received by Shachah:
  • All Shachah's manufactured/branded return products for Refund: Shachah will issue a credit or refund of the purchase price paid, less shipping and handling and applicable restocking fees. Customer is responsible for: appropriate shipping / handling charges for exchanges & applicable restocking fees.
  • All Shachah's manufactured / branded return products for Exchange: Shachah will send the item to the customer on original order unless otherwise specified (change of address is subject to shipping / handling rates for new address) Applicable payments must be received and completed before we can effect any exchange.Customer is responsible for: appropriate shipping / handling charges for exchanges & applicable restocking fees.
  • There may be a delay if desired product exchange is out of stock.
  • All exchanges / returns / refund will be process within 5 business days once received by Shachah.